We aim for a member experience that exceeds expectations, through understanding and expertise. Your feedback helps us to maintain this standard.

If our service does not meet your expectations, we want to know so that we can make changes to ensure it doesn't happen again.

You can make a complaint verbally or in writing.

You can either:

  • Call your Member Services Centre on 13 43 72
  • Send an email to
  • Write a letter to:
    Member Services - Feedback
    PO Box J 755
    Perth WA 6842

GESB has a straight-forward process for handling complaints - you can find out more by downloading the Resolving your complaint fact sheet.

More information

Have a face-to-face chat with one of our experienced consultants.

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