We aim for customer service that exceeds expectations, through understanding and expertise. Your feedback helps us to maintain this standard.

If our service is not satisfactory or we make a mistake, we want to know so that we can make changes to ensure it doesn't happen again. You can make a complaint by calling your Member Services Centre on 13 43 72, or in writing to:

PO Box J 755
Perth WA 6842

GESB has a straight-forward process through which complaints are handled - you can find out more by downloading the Resolving your complaint fact sheet.