Resolving your complaint

We want to help you to make sense of your super and investing. GESB customer service that exceeds your expectations is what we aim for, so your feedback can help to improve our service.We strive to handle our interactions with our members with understanding, expertise and knowledge.

GESB complaints procedure

If our service does not meet your expectations, or we make a mistake, we would genuinely like to know. Any issue you may have with our service can help us identify and correct those situations to continually improve our service to our members.

We'd also like to make the process of lodging a complaint easy for you - so there are no complicated processes to follow or in-depth letters you need to send.

To lodge a complaint, all you need to do is contact us. Please refer to our Resolving your complaint brochure to find out how to make a complaint and the process we undertake in resolving your complaint.

We encourage you to read this brochure before lodging your complaint with us so you're aware of the procedure we'll follow to help you.

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