When you change jobs, you typically begin accumulating super in a new account. Many people who change jobs or addresses lose track of their previous super accounts. This becomes known as 'lost' and could end up as unclaimed super and be transferred to the Australian Taxation Office (ATO).

You can be considered a lost member by being uncontactable or inactive:

1. Uncontactable - two pieces of mail are returned to GESB as undeliverable.
2. Inactive - a member joined GESB through their employer more than two years ago and the account has had no contributions or roll-ins in the last five years. If you have been in contact with GESB within the past five years then your account is excluded from being inactive.

Lost member accounts can include GESB Super, West State Super and Gold State Super accounts. Retirement Income accounts are not recorded as lost accounts.

Lost member accounts are reported as 'lost' so the ATO is aware of the account and can assist people in finding their lost super.

If you think you have lost or unclaimed super you can check through a service called SuperSeeker provided by the ATO. You'll need your tax file number.

Keep track of your GESB account

There are several things you can do now to ensure you never lose track of your GESB account:

• Advise us if you change address.
• Register for Member Online.
• Provide us with your tax file number. This will also ensure you are not charged extra tax on concessional contributions.  You can do this through Member Online.