GESB - GESB member charter

GESB is a WA Government Statutory Authority.

Seven directors sit on the GESB Board, overseeing the strategic direction and management of a global investment portfolio of $15 billion on behalf of current and former WA public sector workers.

Under the State Superannuation Act 2000, the GESB Board has responsibility for the management of the GES Fund and administration of the GESB's schemes. It sets and monitors achievements against declared objectives and ensures that GESB complies with superannuation related legislation and policies.

Our commitment to you

GESB puts members first. The services we provide and the way in we provide them are focused on helping you to improve your financial future.

Members

We offer a range of superannuation and retirement products, insurance and easy access to financial education.

You can access GESB's products and services online or over the phone.

Member Online lets you manage your super easily and securely. Find out more

Twice each year, GESB will send you a statement and a copy of Super Outlook, a magazine that includes a number of articles on superannuation, insurance and retirement. It also details GESB's investment performance during the previous six months.

GESB is now able to offer electronic member statements through Member Online - your secure, personal online super account.

eStatements have the same information as a mailed statement, and offer a number of other great benefits:

Your eStatement is available earlier than a paper statement
You can also download and save your statements
You help us keep fees low and supports our effort to reduce paper usage

With eStatements, we'll send you an email when your statement is available through Member Online.

We may also email you about product updates and other important changes to your super account.

GESB offers a range of education seminars at no additional cost to members. Find out more

Members with special needs can have access to a range of alternative means for receiving information about their super.

Employers

GESB's employer relationship managers arrange regular visits with employers. They are available to provide support, easy-to-understand information and to train staff in super administration.

We also send employers regular newsletters, providing the latest information on super.

Services / channels

Website

A range of information is available on our website, like calculators, videos and factsheets.

All our brochures and forms are available online too.

Telephone

We aim to answer phone calls within 30 seconds and to return calls within 2 business days.

Emails

We aim to respond to emails within 5 business days.

Written enquiries

We aim to respond to written enquiries within 5 business days. With prior notice, we will provide super information in languages other than English.

We will also provide Braille or audio for vision impaired members.

Benefit payments - Gold State Super, West State Super, GESB Super

We aim to process your request within 20 working days of receiving your form and all necessary information. However, there are circumstances where it may take us longer to process your request.